Question 1

How come I cannot hear any alerts?

ectherm-web · Accepted Answer

Make sure you have turned on the sound setting of your mobile phone.

Question 2

So a mobile device can monitor up to 8 probes. Can a probe support multiple mobile devices?

ectherm-web · Accepted Answer

Yes! ECPin can be connected to multiple mobile devices at once! You can literally make any family members/friends who have a ECTherm app to monitor the probe.

Question 3

What do you mean by no pairing needed? Is ECPin not a Bluetooth device?

ectherm-web · Accepted Answer

ECPin is a Bluetooth Low Energy (BLE) device that allows your phone (after turn on Bluetooth) to scan for it and pair automatically.

Question 4

Would any flare ups damage the probe?

ectherm-web · Accepted Answer

No. Food grade stainless steel casing and ceramic top can handle it with ease.

Question 5

Is it safe to use ECPin in a 450°F / 230°C oven?

ectherm-web · Accepted Answer

Yes! As long as the metal casing (electronics inside) of ECPin is inserted into meat of your choice then it is safe to withstand up to 212°F / 100°C. The exposed top part of ECPin is made of FDA and LFGB approved ceramic material. It can withstand at least 600°F / 315°C.

Question 6

How come I had the probe fully charged the night before but the next day it won't power up? Is the battery defective?

ectherm-web · Accepted Answer

ECPin uses super-capacitor as power source. Unlike typical batteries, a ECPin’s super-capacitor standby power will be discharged in about 6 hours. Therefore it is recommended to charge ECPin before use.

Question 7

What is good about using super-capacitors over batteries?

ectherm-web · Accepted Answer

For one, super-capacitors can be charged and discharged almost indefinitely, but batteries have a limited life. Batteries lose their capacity gradually over their lifetime. Super-capacitors don’t.

How come I cannot hear any alerts?

How come I cannot hear any alerts?

So a mobile device can monitor up to 8 probes. Can a probe support multiple mobile devices?

What do you mean by no pairing needed? Is ECPin not a Bluetooth device?

Would any flare ups damage the probe?

Is it safe to use ECPin in a 450°F / 230°C oven?

How come I had the probe fully charged the night before but the next day it won’t power up? Is the battery defective?

What is good about using super-capacitors over batteries?

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