1. Products Covered and duration of Warranty

This limited warranty of ECTherm applies to all products manufactured or distributed by ECTherm. The term “Product” means a ECTherm product, device and accessories. The product purchased shall be free from defects in material and workmanship from the date of shipment by ECTherm. Unless otherwise specified, all products carry a warranty period of 12 months from the date of purchase.

        2. Terms of the warranty

a)  ECTherm warrants that the product you have purchased from ECTherm or ECTherm authorised resellers is free from defects in materials and workmanship under normal use during the warranty period. The warranty period begins on the day of purchase.

b)  During the warranty period, ECTherm service and repair department will repair or replace defective parts free of charge.

c)  This limited warranty does not extend to any product that has been damaged or rendered defective in the following circumstances.

  • As a result of accident, misuse or abuse 
  • By operation outside the usage parameters stated herein  
  • By modification of the product
  • As a result of war or terrorist attack
  • As a result of service by anyone other than ECTherm service and repair department
 
EXCEPT AS EXPRESSLY SET FORTH IN THIS WARRANTY, ECTHERM MAKES NO OTHER WARRANTIES EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ECTHERM EXPRESSLY DISCLAIMS ALL WARRANTIES NOT STATED IN THIS LIMITED WARRANTY AND IMPLIED WARRANTIES THAT MAY BE IMPOSED BY LAW ARE LIMITED TO THE TERMS OF THIS LIMITED WARRANTY.

        3. 30-Day Return Policy

If, for any reason you are not completely satisfied with our product(s), you may return the product(s) within 30 days for a refund of the purchase price. In order for the product(s) to be eligible for a return, please make sure that:

  • The product(s) were purchased in the last 30 days
  • The product(s) and packaging must be returned in new, and undamaged condition

Returns for refund will be subject to a 18% restocking fee. The user needs to be responsible for shipping costs for returned product(s) to ECTherm. After the product(s) are received and inspected, ECTherm will issue the refund (less the restocking fee) using original payment method. We are unable to issue refunds or accept returns for product(s) purchased from a third party retail/online store. This offer applies only for the purchases from www.ectherm.com.

If you have any questions about our Returns and Refunds Policy, please contact us:
By email: enquiry@ectherm.com

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