FAQ

Make sure you have turned on the sound setting of your mobile phone.

The sensor of ECPIN is designated to work under 100’C. However, if ECPIN is inserted into food, it can withstand a cooking temperature up to 300’C.

If the sensor of ECPIN detects a temperature over 80’C – there would be a warning notification pushed by the app. The user should remove the ECPIN from the heat to avoid permanent damage.

It will take 2 minutes to fully charge ECPIN.

A fully charged ECPIN can detect and report temperature for up to 4 hours.

ECPIN does not require batteries.

The transmission distance for ECPIN is 10 meters.

The detection rate and response time for ECPIN are 2 seconds.

iOS 10.0.3 or above

Android 6.0 or above

Make sure that your ECPIN has been charged! And the app is opened. Your mobile should detect ECPIN automatically.

Whenever there is a signal loss, a “Signal Loss” notification will pop up. In case you enter the transmission range again, the ECPIN will be reconnected automatically.

User can switch ‘C/’F temperature scale in the setup manual.

ECPIN supports custom profiles. You can use the circular slide bar in the cook setup screen to choose your target temperature.

ECPIN comes in different colors. User can distinguish different probe from their colors.

The ECPIN is designed to be used normally in a grill. It can withstand the occasional flare-up.

ECPIN is water-resistant. It can be used in steam cooking.

ECPIN can support sous vide cooking, as long as the cooking time is under 4 hours and ECPIN is not immersed into water completely.

It depends on the degree of shielding of the individual oven. Assuming air can flow in and out of the oven. The RF signal of ECPIN can pass through these air duct. But the transmission distance may be reduced.

I am afraid not. The wireless signal of ECPIN may be blocked by the microwave shielding of the combo oven.

Make sure the probe is in the center of the meat. That will help with the accuracy of ECPIN.

ECPIN only tells the temperature on the metallic tip. If it is not placed at the center of the meat, the accuracy may be diminished

You can review your previous cooking records and cooking curve date in our App.

You can recall a previous setting to use in our cook setup manual.

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